PS5 Captures Not Uploading to PS App: Issue Overview and Current Status
Sony’s PlayStation 5 users have recently encountered problems with game captures (screenshots and video clips) failing to upload automatically to the PlayStation App. This issue affects players who rely on the app to view, share, and manage their PS5 captures remotely.
Who: PS5 owners using the official PlayStation App on iOS and Android devices.
What: Game captures taken on PS5 are not syncing or appearing in the PS App gallery.
When: The problem has been reported intermittently since early 2023 and continues to affect users as of mid-2024.
Where: Worldwide, across multiple regions and platforms.
Why: The root cause appears to be related to synchronization and cloud upload processes between the PS5 console and the PlayStation Network services.
How: Users capture screenshots or clips on PS5, expecting automatic upload to the PS App, but the files do not appear or fail to sync.
According to multiple user reports on Reddit, Facebook groups, and PlayStation community forums, the issue persists despite attempts such as restarting the console, reinstalling the app, and checking network connections. Official PlayStation support pages acknowledge the feature but have not provided a detailed public statement addressing the ongoing upload failures.
Sony’s PlayStation support documentation (as of the latest update) outlines the intended process for PS5 captures to upload automatically to the PS App when the console is in rest mode and connected to the internet. However, many users report that even with correct settings enabled, uploads do not complete.
Players are advised to:
- Ensure the PS5 is updated to the latest system software.
- Confirm the PlayStation App is updated to the newest version.
- Enable automatic uploads in the PS5 capture settings.
- Keep the console in rest mode with internet access after capturing content.
No official fix timeline has been announced. Community discussions suggest the problem may be linked to server-side synchronization issues or recent software updates.
Sources:
- PlayStation official support (https://www.playstation.com/en-us/support/games/ps5-game-captures-ps-app/)
- User reports on Reddit r/playstation and PlayStation Facebook groups (2023–2024)
- PlayStation community forums and third-party gaming boards
Image source: PlayStation official website
